Mission: To reduce repeat calls for service which are a drain on patrol resources by long term problem solving solutions and techniques utilizing COPPS, ILP, Resource Management, CPTED, and Relationships within the Community.

The unit currently consists of seven Officers and one Sergeant. Officers are primarily assigned to specific areas of the City of Reno.

Office number: 775-657-4543

Sergeant: Sergeant Hodges (326-5126)

North: Officer Utter (326-6680) and Officer Burow (Crime Free Multi Housing) (326-6320)

South: Officer Andelin (334-2200) and Officer Gott (334-3336)

Motel Improvement Team: Officer Daniels (657-4795)

Community Engagement Officer: Officer Stephen Greenlee (334-3850)

Some CAO's have also been assigned specialty areas based on programs as denoted above with a few detailed below.

Officer Burow coordinates the Crime Free Multi-Housing initiative which is an important tool that the unit has been using to improve relationships with business owners, apartment managers, and citizens. The unit is primarily responsible for teaching the program and implementing the principles associated with it.

Crime Analysis data has clearly shown a reduction of 50-60% in calls for service when our CAO efforts have been implemented. Data on the impacts of the CAO’s efforts on long term neighborhood problems is equally impressive. It is our intent to impact calls for service, reduce workloads for the department, address neighborhood problems, increase community ownership of problems, and integrate COPPS into our department and the community.